Payment Services Terms

Toasted facilitates payment processing through Stripe, Inc. Toasted is not a bank, payment processor, or money transmitter. All payment processing is handled directly by Stripe under their applicable terms.

By accepting payments through Toasted, you agree to be bound by the Stripe Connected Account Agreement and the Stripe Services Agreement.

Toasted charges a flat subscription fee of $49/month after a 14-day free trial. This subscription fee is separate from any Stripe payment processing fees. Toasted does not charge per-transaction platform fees on client payments you collect through the app.

Subscription fees are billed monthly to the payment method on file. Failure to maintain a valid payment method may result in suspension of your account.

Standard Stripe processing fees apply to client charges you collect through the platform. Current rates as of the date of these terms:

• Online card payments: 2.9% + 30¢
• In-person Tap to Pay: 2.7% + 5¢

Stripe may update these rates at any time. Refer to stripe.com/pricing for current rates.

You are solely responsible for obtaining proper authorization from your clients before charging their payment method. This includes:

• Deposits collected at booking
• Full service charges after appointment completion
• No-show or late cancellation fees where disclosed in your cancellation policy
• Any tip amounts authorized by the client

You must maintain clear records of client authorization for all charges. Toasted logs booking confirmations and payment authorizations, but you remain the merchant of record responsible for compliance.

Client payments are processed directly to your connected Stripe account, minus Stripe processing fees. Payout timing is determined by Stripe based on your account status and country. Toasted does not hold, delay, or control your payouts.

You must provide accurate and complete business, banking, and tax information to Stripe to receive payouts. Failure to complete Stripe’s identity verification may result in held funds or restricted payouts, which is outside Toasted’s control.

As the merchant of record, you are responsible for all client disputes, chargebacks, and refund requests related to services you provide. Stripe’s standard dispute process applies. Toasted will provide booking records and payment logs to assist with dispute resolution upon request.

If a chargeback or dispute results in a negative balance on your Stripe account, Stripe may recover those funds per their Connected Account Agreement. Toasted is not liable for losses resulting from client disputes.

You may not use Toasted’s payment features to process payments for services not rendered, to facilitate fraudulent transactions, or for any purpose that violates Stripe’s Restricted Businesses policy. Violations may result in immediate account suspension and reporting to relevant authorities.

Toasted may suspend your payment features if we detect unusual activity, receive fraud reports, or are required to do so by Stripe or applicable law. We will notify you promptly and work to resolve the issue. Termination of your Toasted account does not release you from any outstanding payment obligations to Stripe.

Toasted is not liable for losses arising from Stripe processing errors, payout delays, bank holds, or client payment failures. Our liability related to payment services is limited to the amount you paid to Toasted in the month the issue occurred.

We may update these terms as our payment partners update their policies or as regulations change. Continued use of payment features after updates constitutes acceptance. For billing or payment questions, contact billing@toastedtanz.com. For general support, contact support@toastedtanz.com.