Payment Services Terms

Toasted facilitates payment processing through Stripe, Inc. Toasted is not a bank, payment processor, or money transmitter. All payment processing is handled directly by Stripe under their applicable terms.

By accepting payments through Toasted, you agree to be bound by the Stripe Connected Account Agreement and the Stripe Services Agreement.

Toasted charges a separate SaaS subscription for access to the platform (for example Solo at $49/month, Day Ones at $29/month where offered, or Friends & Family at $0 where granted). The amount on your live Stripe subscription and in-app billing card controls what you owe. Subscription fees are separate from Stripe processing fees on Client charges. Toasted does not charge an additional platform take-rate on Client payments you collect through the app; processing fees are Stripe’s (passed through as application fees sized to estimated card processing).

Subscription fees are billed to the payment method on file. Failure to maintain a valid payment method may result in past-due status or suspension per our Terms.

Standard Stripe processing fees apply to Client charges you collect through the platform. Approximate rates as of these terms (Stripe may change them):

• Online card payments: 2.9% + 30¢
• In-person / card-present (including Tap to Pay where enabled): 2.7% + 5¢

Refer to stripe.com/pricing for current rates.

You are solely responsible for obtaining proper authorization from your Clients before charging their payment method. This includes:

• Deposits collected at booking
• Full service charges after appointment completion
• No-show or late cancellation fees where disclosed in your cancellation policy
• Tips authorized by the Client
• Retail, packages, memberships, and payment requests you initiate

You must maintain clear records of Client authorization. Toasted logs booking confirmations and payment events, but you remain the merchant of record responsible for compliance with card-network and consumer-protection rules.

Client payments are processed to your connected Stripe Express account, minus Stripe processing fees. Payout timing is determined by Stripe based on your account status and country. Toasted does not hold, delay, or control your payouts beyond configuring destination charges.

You must provide accurate business, banking, and tax information to Stripe. Incomplete identity verification may result in held funds or restricted payouts outside Toasted’s control.

As the merchant of record, you are responsible for Client disputes, chargebacks, and refunds related to services you provide. Stripe’s dispute process applies. Toasted may provide booking and payment logs to assist upon request.

If a chargeback creates a negative balance on your Stripe account, Stripe may recover funds per their Connected Account Agreement. Toasted is not liable for losses from Client disputes.

You may not use Toasted’s payment features to process payments for services not rendered, to facilitate fraud, or for any purpose that violates Stripe’s Restricted Businesses policy. Violations may result in immediate suspension and reporting to relevant authorities.

Toasted may suspend payment features if we detect unusual activity, receive fraud reports, or are required to do so by Stripe or law. We will notify you when practicable. Termination of your Toasted account does not release you from outstanding obligations to Stripe or Clients.

Toasted is not liable for losses arising from Stripe processing errors, payout delays, bank holds, or Client payment failures. Our liability related to payment services is limited as stated in the Terms of Use.

We may update these terms as partners or regulations change. Continued use of payment features after updates constitutes acceptance. Billing questions: billing@toastedtanz.com. Support: support@toastedtanz.com.